SHIPPING
This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.
ALL PARCELS ARE TRACKABLE
Our Standard Shipping and Handling Rate is a low $3.95 for US delivery and $4.95 for international orders. For all US orders over $75.00 we at MonsterSleep.store bear the shipping fees and you enjoy FREE shipping!
Shipping cost increasing based on product quantities you are ordering, because package weight increasing (for example if you order 2 product to USA shipping cost will be $3.95 for first product + $1 for second product total of $4.95)
We are able to offer great deals and crazy low product prices thanks to our close and long-term business relationships to manufactures and wholesalers from overseas. This also means that most of our products are shipped from outside the US
Shipping Times USA
6-12 Business Days (93% of the cases)
Average shipping time for past 30 days in the USA is 12 business days (please note sometimes shipping company may have some delays such a holidays, full facilities, customs control, bad weather and etc. we can't control this delays)
Please note: When we send you the tracking number it need few days to update in the shipping company database, please do not panic you order is in transit
Shipping times: Rest of World
4-6 Business Days ( 85% of the cases)
Additionally, all items are subject to a handling period before they are dispatched. This includes order verification, payment processing and verification, quality control and packaging. 99% of orders leave the warehouse within 2-5 days of payment.
If your order does provide tracking information, you will receive an automated tracking code via email from USPS, UPS or FedEx after the order has been fulfilled and is ready for shipment; there is no need to request a tracking number. Please note that it can take up to 5 days for the correct tracking information to show up.
Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This also ensures that you receive your items as quickly as possible. You may receive part of your order before the rest of it, and this is completely normal. It doesn't mean that we have forgotten about your other items.
We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holiday, weather, customs, or other conditions. Delivery times may vary, especially during peak periods. We are not responsible for import duties taxes and customs fees.
Please double check your order details to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your items. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot be hold liable for products sent to the wrong address if wrong shipping details have been provided.
Delivery and mail theft is continually on the rise, especially during the holidays and with each shipment we provide a tracking number either through FedEx, UPS or USPS. If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund. Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it is held at your local main post office branch for you to pick up. We encourage all of our customers to utilize a secure post office box, drop box or have it held at a local FedEx or UPS station to avoid this concern. Additionally, if the products delivered are perishable and perish during this delay, MonsterSleep.store does not accept responsibility nor provide a refund.
We appreciate your patience if you haven't received items within 30 days. If you are concerned in any way, please feel free to contact us via the contact form instead of leaving negative feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates and up to 35 business days. If your order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing wrong shipping details on their order(s) or missed parcel deliveries).
Every customer is entitled to 5 (five) free promotional item only!
Thank you for shopping with us